Support
Questions, a problem with a ride, or something not working in the app? Most answers are below. If yours isn't, write to us and we'll answer as soon as we can.
Common questions
I forgot my password
Tap Forgot password on the sign-in screen and enter your email. We'll send you a link that works for one hour. Can't find it? Check your spam folder.
I signed up with Google or Apple. What is my password?
You don't have a Trakty password. Sign in with the same Google or Apple button you used the first time.
Nobody took my ride
Your ride goes first to the company's free drivers nearby, then to the nearest one, and if needed to a driver of another company. If none is free, the app tells you, so you're not left waiting. Try again in a few minutes.
I had a problem with a ride, or left something in the taxi
The ride is carried out by the taxi company. Write to [email protected] with the time of the ride and the company, and we'll help you reach them.
How do I delete my account?
In the Trakty app, or on this page. You can also email us from the address you signed up with.
What happens with my data?
Our privacy policy explains what we collect, why, and your rights. For anything about your data, write to [email protected].
I run a taxi, bus or travel company. How do we join?
Write to [email protected] with your company name and city, and we'll set you up.